What Is a Waiter Call System? What Are Its Advantages?

Ensuring customer satisfaction can be quite difficult in businesses with a busy tempo. Thanks to the waiter call system, you can shorten the service time in your restaurant or cafe like never before and increase customer satisfaction. In this article, we will talk about the benefits that the waiter call system will provide to your business.

What Is a Waiter Call System?

A waiter call system is a system that enables easy communication between your waiters and customers. This system is used to take customers' orders instantly, communicate with waiters, and help waiters connect with kitchen staff within seconds.

Advantages of Waiter Call System for Businesses

Thanks to the waiter call system you use in your business, you can increase your service quality and lighten the workload of waiters. In addition, you can achieve the following advantages in your business by using this system.

1) Provides Ease in Restaurant Management

It can be quite difficult to keep up with orders during a busy day. Waiters can mix up orders during these busy hours, miss new customers, or keep them waiting. This is one of the factors that negatively affects the customer experience. At this point, using a waiter call system provides ease in restaurant management, taking orders, and communicating with kitchen staff. Thanks to this system, waiters can instantly forward orders to the kitchen. Thus, there is no confusion in orders and customer satisfaction also increases.

2) Reduces Staff Workload

Dealing with existing customers while also dealing with new customers and communicating with kitchen staff at the same time is one of the factors that depletes waiters' energy and reduces their productivity. Thanks to the waiter call system, waiters don't waste time walking around to see if an order is ready. With this calling device, they can instantly communicate with kitchen staff. Thus, they can visit the kitchen less and find more time to deal with customers.

3) A Calmer Restaurant Atmosphere

Staff constantly running around and trying to communicate with each other loudly can be quite disturbing for incoming customers. In such a situation, customers who are trying to quietly eat their meal or who have made a reservation and are sitting for an important matter may consider moving to another place. At this point, using a waiter call system provides quieter communication when taking incoming orders and forwarding them to the kitchen. This way, incoming customers can sit peacefully in a calmer atmosphere. This also ensures that the business is preferred more and earns extra points.

4) Increases Customer Satisfaction

No customer wants to be excluded or ignored in a new environment they've arrived at. In a business that is constantly crowded, this situation can occur more frequently. You can use a waiter call system in your business to prevent such a situation. Since waiters can forward customer orders to the kitchen through these devices, they can immediately deal with new customers and take orders instantly. This will increase customer satisfaction and also bring new customers to the business through positive word of mouth.

Work with More Modern Systems Thanks to NarPOS!

With NarPOS, you can easily manage your restaurant's order, payment, and report management. Thanks to the QR code menu, customers can instantly forward their orders to waiters. With the Kitchen Screen Order Screen, you can manage a seamless service process. Thanks to this module, when the service staff takes the order, it instantly appears on the kitchen screen. Thus, no errors occur in orders and the work process progresses faster. For more information, contact NarPOS today!

You May Be Interested In: What Is Cost Control in Restaurant Programs?