How Should Staff Management Be in Restaurants?

One of the key factors in businesses achieving success is having a good team. At this point, one of the priorities for business owners should be personnel management. So how should personnel management be in restaurants? What should be considered? How can employee productivity be increased?

Why is Personnel Management Important?

The intense work pace in the restaurant industry can sometimes wear down employees and cause them to leave. This leads business owners to search for new personnel and create a new budget for this purpose. At this point, understanding the needs of personnel well and following strategies that can increase their productivity increases their retention rate. Thus, employees can work more efficiently in workplaces where they feel they belong, increasing the restaurant's success.

Strategies to Follow in Restaurant Personnel Management

One of the main reasons for failure in restaurant management is not valuing staff enough. At this point, business owners need to follow a certain strategy to retain their current employees. Elements that will facilitate personnel management in this process can be listed as follows:

1) Find the Right Candidates for Your Business

One of the common mistakes made in the personnel search is not clearly explaining the criteria expected from the person to be hired. At this point, restaurant owners need to establish a human resources department within their business and train them. At this stage, the criteria to be sought should primarily focus on the qualifications the employee should have, not the budget. This way, restaurant owners can find the right employee suitable for their business structure and work with the same people for the long term without constantly changing staff.

2) Organize Training Sessions at Regular Intervals

A well-planned restaurant staff training program will make your staff more efficient and skilled, as well as assist with restaurant operations. At this point, you can prepare and give a handbook to your new hires in advance about the rules they should follow, the subjects they will be trained on, and how to fulfill their duties and responsibilities. Providing it in writing will be more effective than verbally because if your staff forgets something, they can look at that handbook again to remember what to do and what not to do.

Additionally, you can organize training sessions several days a week, especially for new hires. In these training sessions, you can talk about your past and current customer base, your business history, the strategies you follow, your restaurant menu, what kind of customers you can ideally expect, and busy hours or days. This way, both your new staff can adapt to the process more quickly, and your existing staff can reinforce previously learned information.

3) Monitor Your Staff's Performance

Often, restaurant operators become so busy with hiring and training staff that they overlook measuring their performance. However, monitoring performance helps analyze labor costs as well as identify staff strengths and weaknesses. This allows you to train them further and also provide better career development. When tracking performance, you should not only look at employees' clock-in and clock-out times but also at the number of tables they serve, the number of customers, and team communication. This way, you can more clearly see where staff are weak or strong and reward them or retrain them in areas where they are weak.

4) Leverage the Power of Technology

One of the main factors that reduce employee performance and quickly drain their energy in a business is working with old systems. For example, if your staff takes orders by writing them down and has to deliver them to the kitchen, after a while they may not be able to keep up with incoming orders and may feel their performance declining. Today, tools and software have been developed to facilitate restaurant management. For example, with QR code menus, customers can digitally access menus and access products with the standardized self-service method. Thus, you can manage your restaurant in a modern way with self-service that minimizes your staff's workload.

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